FAQs

When will I receive my order?

Orders placed before 2:00 pm Pacific Standard Time will generally be shipped the next business day via UPS Ground. GoodLight orders ship from warehouses in Virginia and Northern California (using two coastal locations helps minimize transit times and shipping charges). As a general rule of thumb, if you live west of the Rocky Mountains, your order will ship from Northern California (zip code 94557); if you live east of the Rocky Mountains, your order will ship from Virginia (zip code 24112). Depending on your location, UPS Ground generally delivers in 1 to 4 business days (this does not include the day it ships). This handy map shows UPS Ground transit times. Remember, UPS Ground transit times are not guaranteed; neither is our order processing time mentioned above. If you need your order by a specific date, contact us.

 

What is paraffin?

Paraffin is basically the "bottom of the barrel" petroleum sludge that remains in oil refineries once every other product (i.e. jet fuel, gasoline, motor oil) has been extracted. It's a combustible waste material that is the primary ingredient for more than 90% of the world's candles. Read more about the toxicity of paraffin candle fumes here.

 

What is palm wax? Is it related to palm oil?

Palm wax is a derivative of palm oil. Palm oil comes from the fruit of the oil palm tree. Read more about palm oil here.

 

I've heard that palm oil is related to rainforest destruction and wildlife habitat loss. Can you please elaborate, and explain how GoodLight is involved? 

Yes, we can definitely elaborate on this complex issue. Read more about palm and sustainability here and the positive impact we are making here.

 

What can I do with leftover wax? Can I compost it? What about the packaging? Can it be recycled?

If there is any wax or wick remaining when you are done burning your GoodLight Natural Candles, you can definitely compost it. Please recycle the empty aluminum tea light cups, as well as our paperboard packaging. Thanks!

 

Where is GoodLight located?

We are incorporated in Colorado, where we first started. But our home office is now in San Francisco, California.

 

Where are your candles manufactured?

All of the tapers, Shabbat, Chanukah, and birthday candles are manufactured in Malaysia. All of the tea lights, votives, pillars, and travel tins are manufactured in China. We have visited both of these ISO-certified facilities and can vouch that they are clean and modern, and that workers are treated well, paid a living wage, and are given ample vacation time. The botanical and essential oils we use for our Fig Grapefruit, Lemongrass Cassia, Eucalyptus Citrus, and Lavender scents are blended here in the U.S.

 

Are your candles vegan?

Yes! GoodLight palm wax is vegan (and non-GMO!), and our wicks are pure cotton. The essential and botanical oils we use for our scents are also vegan, as are the non-toxic Bekro dyes we use for our multi-colored birthday and Chanukah candles.

 

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